Returns

We want you in pieces you love. If something is not right, here is how it works.

The basics

• You have 14 days from the day your order arrives to request a return.
• Items must be unworn, unwashed, in original condition with all tags attached and in their original packaging.
• You will need your order number as proof of purchase.
• Return postage is at your expense, unless the item is faulty or we sent the wrong thing.

To start a return

Email Admin@mivaclothing.com.au within 14 days with your order number and the item you want to return or exchange. We will confirm it is eligible and send you the return instructions and address.

Use a tracked service when you send it back. We cannot refund items that go missing in transit.

Refunds

We inspect returns when they arrive, which usually takes 2 to 3 business days. Once approved, your refund goes back to your original payment method. Allow 5 to 7 business days for it to appear, depending on your bank or card provider.

Exchanges

Want a different size or colour? Follow the return process above and place a new order for the piece you want. That way you get the size you need before it sells out.

What cannot be returned

For hygiene and quality reasons, these are final sale and cannot be returned or refunded unless faulty:

• Sunglasses, once the hygiene seal or packaging has been opened
• Sale and discounted items, including anything bought at clearance pricing
• Gift cards

Faulty or incorrect items

If your order arrives faulty, damaged, or is not what you ordered, that is on us and the 14-day change-of-mind rules above do not apply. Email us photos of the issue with your order number and we will arrange a replacement, exchange or full refund, including return postage, at no cost to you.

This policy sits alongside your rights under Australian Consumer Law, which are not affected by anything above.

For delivery rates and timeframes, see our Shipping page.