Refund policy

At MIVA Clothing, we want you to love what you wear. If something isn't right, here's how to sort it out.

The Short Version

14 days from the date you receive your order to request a return
Item must be unworn, unwashed, and in original condition
All tags must still be attached
Item must be in its original packaging
You'll need your order number as proof of purchase

How to Get a Refund

Contact us at Admin@mivaclothing.com.au within 14 days of receiving your order, quoting your order number and the reason for return.
We'll confirm your return is eligible and send you return instructions (including the return address).
Send the item back in its original packaging, with all tags attached. We recommend using a tracked shipping method, as MIVA isn't responsible for items lost in transit.
We inspect the item once received. This usually takes 2-3 business days.
Refund is processed to your original payment method once approved. Please allow 5-7 business days for the funds to appear, depending on your bank or card provider.

What Can't Be Returned

For hygiene and quality reasons, the following items are final sale and cannot be returned or refunded unless faulty:

Sunglasses (if hygiene seal/packaging has been opened)
Underwear or swimwear (if applicable in future ranges)
Items marked "Final Sale" or purchased at clearance pricing
Gift cards

Faulty or Incorrect Items

If your item arrives faulty, damaged, or isn't what you ordered, we've got you. This isn't subject to the 14-day change-of-mind conditions above. Contact us with photos of the issue and your order number, and we'll arrange a replacement, exchange, or full refund (including return postage) at no cost to you.

Exchanges

Prefer a different size or colour? Follow the same return process above and place a new order for the item you'd like. This ensures you don't miss out on stock while your return is processed.

Sale Items

Sale and discounted items are final sale and cannot be returned or refunded for change of mind. Your rights under Australian Consumer Law for faulty items are not affected.

Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. You're entitled to a repair, replacement, or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage, regardless of this policy.